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Professional Skills Overview
Communication - Oral,
Written | Management - Business,
Financial, Administration
Web Development | Computer
Ops | Other
Communication - Oral
- trained in telemarketing techniques
- highly praised by trainers & other students for my telephone
technique
- experienced in direct customer service and sales
- able to close sales in person & on telephone
- clear diction and good vocabulary with excellent grasp of English
- trained public presenter – seminars, workshops and presentations
- ‘one of the best’ trainers in a class of twelve (Workplace Training
Cat 1)
- attained Distinctions for presentation and group work skills (Ass
Dip Soc Wk)
- skilled and qualified counsellor & experienced mentor
- highly praised in "Women in Business" program (Northern
Rivers, NSW 1999)
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Communication - Written
- typing speed of at least 40 wpm
- experience in preparing and writing reports including financial and
statistical analyses
- editor and proof-reader (printed and on screen)
- books, short stories, articles
- training resource packages, course documents, manuals
- reports, calculations,
- prepare documents to pre-press standards using PageMaker 6.5
- published author of several articles on
business and personal development topics
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Management - Business
- develop and review business plans
- market research (products & services; competitors - benchmarking)
- financial projections (Cash Flow, Sales Forecast, Profit/Loss,
Balance Sheet)
- financial calculations (Break Even, Profit Margin, etc)
- SWOT Analysis
- establish goals and strategies,
- monitor actual performance against projections
- modify strategy or goal as appropriate (eg: provide products related
to service)
- develop and maintain strategic alliances
- review business activity, including sales and marketing results
-
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Management - Financial
- establish accounts using M.Y.O.B. Accounting Plus, Version 10
- generate reports on monthly and annual basis
- track and follow-up Accounts Receivable and Payable as required
- analyse financial information from own accounts & other appropriate
resources
- export information into MS Excel for more detailed trend analyses
- prepare graphs and summary tables
- prepare and submit BAS (manual & electronic)
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Management - Administration
- develop and maintain filing system (manual & electronic)
- reception and front-of-house duties
- telephone
- customer service
- sales
- prepare written correspondence for mail or fax distribution
- prepare quotations for service and product delivery
- banking, including merchant facility reports and account reconciliations
- able to use fax and photocopier (including replacing consumables,
clear jams, etc)
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Web Site Development
- developing sites since 1998
- identify specific goals and objectives for site
- develop site copy, including promotional text
- design to promote client's information (no gimmicks unless requested)
- design & optimise graphics using appropriate program
- Photoshop 4,
- PhotoImpact 5
- CorelDRAW 9
- use appropriate programs to code site to relevant standard
- Dreamweaver 3/UltraDev 1
- HomeSite 4.5
- TouchStyle Lite
- MS FrontPage 98 (upon client request)
- familiar with HTML, XHTML, Java, JavaScript; learning PERL, mySQL
- forms & frames
- cross-browser support
- 'Last updated' code
- image swapping (as required)
- validate and check site code, upload to server, register site
- monitor performance to improve search engine ranking
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Computer Operations
- computer literate (PCs) to intermediate-advanced level
- experienced with MS Office 95/97 (including Access & Excel)
- able to format hard drive and reload software (including OS)
- familiar with disk management processes (eg: defragmentation)
- set up and modify Internet connection settings
- dial up, TCP/IP, browser, e-mail, multiple POP
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Other Skills
- time management – multi-tasking, set priorities, schedule activities
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